Refund policy
our approach
Inside Job stands behind the quality of The Regular Thing. Because our product is a consumable food supplement, we do not accept change-of-mind returns. However, we are committed to making things right if something goes wrong.
when you are entitled to a replacement
You are entitled to a free replacement product (same SKU and size) in the following circumstances:
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Your order arrives damaged or with compromised packaging
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The product is defective — including incorrect contents, contamination, or failure to meet its labelled specification
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You receive the wrong product
Your rights under the Australian Consumer Law apply in full and are not limited by this policy.
what we do not cover
We do not offer replacements or refunds for:
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Change of mind, taste preference, or personal dissatisfaction with results
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Products that have been opened and partially used (except where a product defect is identified)
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Orders where an incorrect delivery address was provided at checkout
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Minor packaging variations between batches (colour, texture, label)
how to make a claim
To request a replacement, please contact us within 14 days of receiving your order (or within 14 days of your expected delivery date if non-delivery is the issue):
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Email: hello@insidejobco.com
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Subject line: Replacement Request — Order #[YOUR ORDER NUMBER]
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Include: your order number, a description of the issue, and a photo of the product or packaging where relevant
We will respond within 2 business days and, where a replacement is approved, dispatch it within 3 business days at no cost to you.
refunds
Cash refunds are not offered except where required under the Australian Consumer Law — for example, in the case of a major failure that cannot be remedied by replacement. Where a refund is required, it will be processed to your original payment method within 5 business days.
contact
Replacement and refund enquiries: hello@insidejobco.com
Postal address: Inside Job, PO Box 550, Bondi Junction NSW 1355, Australia